5jeta's Privacy Policy

5jeta is a safe and reliable online gaming platform serving users in Bangladesh. We believe personal privacy is a fundamental right, and ensuring the security of your information is our priority.

This Privacy Policy explains how 5jeta collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure. This policy applies to our website 5jeta.bar and all of its services.

By using our platform, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and you will be notified appropriately of any changes.

1 What Information We Collect

When creating an account and using services on 5jeta, we may collect the following types of information:

• Identity Information: Your name, date of birth, and national ID or passport number (where applicable).
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details — such as bKash, Nagad, Rocket, or Upay account information — solely for completing transactions.
• Technical Information: IP address, browser type, operating system, device identifier, and login and logout times.
• Usage Information: Which games or services you used, how long you used them, and which pages you visited.
• Transaction Information: Deposit and withdrawal history, betting details, and balance changes.

2 How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide through registration forms, login pages, or when using our services.
• Automatic Collection: Via cookies, web beacons, and similar technologies when you visit our site.
• Via Third Parties: Transaction confirmation information from payment providers (bKash, Nagad, Rocket, Upay).

We never collect unnecessary information without your permission, and collected information is used only for specified purposes.

3 Purposes of Data Use

5jeta uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, bonuses, promotions, and VIP benefits.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your questions and issues via 24/7 live chat and email.
• Security: To detect fraud, protect accounts, and enforce responsible gaming policies.
• Age Verification: To confirm that only individuals aged 21 or above are using the platform.
• Communication: To send important updates, policy changes, and transaction notifications.
• Analytics & Improvement: To analyse user experience in order to improve the quality of our services.

4 Legal Basis

We rely on the following legal bases for processing your information:

• Contract Performance: Processing data to fulfil the agreement you have entered into in order to use our services.
• Legitimate Interests: Using data for our legitimate business interests — such as platform security and improvement.
• Consent: Processing data on the basis of your explicit consent in specific cases.
• Legal Obligation: Retaining and providing data as required under applicable laws or regulations.

5 Data Sharing Policy

5jeta does not sell or commercially share your personal information with third parties. However, data may be shared in the following limited circumstances:

• Service Providers: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for payment processing. These partners may use the information only for the purpose of providing the specified service.
• Technology Partners: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive necessary information related to gaming services.
• Legal Authorities: Information may be provided in response to a court order or a legitimate request from a government authority.
• Business Transfer: In the event of a business merger or acquisition, you will be notified in advance of such a situation.

Before sharing data with third parties, we ensure that they comply with appropriate data protection standards.

6 Data Security Measures

5jeta has adopted industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data transmissions are secured with SSL/TLS encryption, which prevents third parties from reading your information in transit.
• Server Security: Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Only authorised staff can view your information, and they are restricted to the scope of their own responsibilities.
• Password Protection: Your password is stored in hashed form — it is never stored in plain readable text.
• Data Backup: Regular backups of important data are taken to ensure information is not lost in the event of an unexpected incident.

7 Cookies & Tracking Technologies

5jeta uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security functionality. Without these, the service cannot function properly.
• Functional Cookies: To remember your preferences, such as language selection.
• Analytical Cookies: To monitor the use of our site and improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some parts of our service to not function properly.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Withdraw Consent: Where data is processed on the basis of consent, the right to withdraw that consent at any time.
• Right to Complain: The right to lodge a complaint with the relevant authority if you are dissatisfied with our data processing.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

9 Data Retention Period

5jeta retains your information for as long as necessary:

• Active Account: All necessary information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, information may be retained for a specified period to meet legal obligations, resolve disputes, or prevent fraud.
• Transaction Data: Records of financial transactions are retained for a specified period as required by law.
• Marketing Consent: Marketing communications are stopped once you withdraw your consent.

Once the retention period has passed, your information is securely deleted or anonymised.

10 Policy on Minors

5jeta strictly prohibits providing services to minors. Our platform is for individuals aged 21 or above only.

• We do not knowingly collect information from any individual under the age of 21.
• An age verification process is followed at the time of registration.
• If we discover that a minor has created an account, the account will be closed immediately and all stored information will be deleted.
• If a parent or guardian believes their child has used our site, please notify the support team immediately.

11 International Data Transfers

Our servers and service infrastructure may be located in various countries. Your information may be transferred from one country to another. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• The security of data is ensured through contractual safeguards.
• Data transfers are made only for the purposes described in this policy.

12 Policy Changes & Updates

5jeta may update this Privacy Policy from time to time. If significant changes are made:

• We will send a notice to your registered email address.
• A clear notification of the changes will be displayed on the website.
• The date of the most recent update will be noted at the top of the policy.

Your continued use of our services after the changes means you agree to the new policy.

13 Contact Methods

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

• Live Chat: Visit our site and get instant assistance via 24/7 live chat.
• Email: [email protected] — you can reach us in both Bengali and English.

We always take your privacy requests seriously and will do our best to respond as quickly as possible.